STANDARD TERMS AND CONDITIONS OF CONTRACT OF LIFESTYLE CRUISES (PTY) LTD
APPLICATION – All quotations or estimates provided by and/or and/or enquiries made with and/or bookings made with and/or all services rendered by or on behalf of Lifestyle Cruises (Pty Ltd (‘the Company’) are subject to these terms and conditions (‘the Conditions’).
THE CLIENT AND AUTHORITY- The person requesting such quotations or estimates or making such enquiries or booking or to whom any service is rendered, is deemed to have read, understand and accepted to be bound by the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or booking is requested and/or provided and/or the person(s) to whom the services are rendered (collectively referred to as ‘the Client’ and where applicable ‘You’ means the Client).
BOOKING, DEPOSIT & RESERVATION – Once the Client has filled in the travel enquiry form, responded to an advertisement verbally or in writing or via e-mail or the Internet or has, without reference to any of the aforesaid, asked for more details (collectively referred to as ‘the Enquiry’), about a particular destination, trip, tour or mode of travel (collectively referred to as ‘the Proposed Travel Arrangements’) the Company will prepare and provide the Client with an estimate by e-mail (‘the Estimate’). Upon the Client’s confirmation by e-mail that the facts and information contained in the Estimate is correct, the Company will prepare a quotation for the Proposed Travel Arrangements (‘the Quotation’). A non-refundable deposit of 25% (‘the Deposit’) of the total estimated value of the Proposed Travel Arrangements (‘the Price’) as specified in the Quotation is required in order to confirm reservations with various service and product providers engaged in or associated with the travel industry, such as airlines (Collectively referred to as ‘the Principals’) (‘the Booking’), subject to payment of the balance of the Price in due course as specified herein*. The Company will not confirm any reservation if the Deposit and a signed Quotation are not received. Once the Booking has been completed, the Client will be supplied with the document that will contain the final detail of your Booking (‘the Booking Confirmation Form’), which the Client must check in detail for accuracy, sign and return to the Travel Agent.
* In the case of air tickets, full payment is required as per the applicable fare rule. If full payment is not received by the applicable date the airline will automatically cancel the reservations.
PAYMENT AND PAYMENT TERMS – The balance of the Price is due not later than 15 (fifteen) weeks prior to departure [OR on or before the date specified in the Quotation or the Booking Confirmation Form]. If the final payment is not received on time, the travel documents can be delayed and may necessitate the use of a courier service, which will be for the Client’s account or the Company may cancel the Booking. Late payment may also result in cancellation of the reservation by the Company or Principal.
Cash & Electronic Fund transfers: Funds will only be accepted as received once they reflect in the Company’s bank account. Depending on the bank it can take from 24 to 72 hours for the funds to reflect in the Company’s bank account. This must be borne in mind when transferring funds as without the payment reflecting in the Company’s bank account, the Company will not be in a position to disburse any funds, issue any air tickets or travel documents thus resulting in missed dead-lines which could in turn result in cancelled travel arrangements, or increased rates if foreign exchange deals are involved.
Credit cards: The Company will use a manual entry credit card POS device for taking payments but will change to an e-commerce PayPal system very shortly to complement its payments systems.
PRICES – Prices are quoted in South African Rand at the ruling daily exchange rate. Until the Company has received payment of the Price in full, it reserves the right to charge any fluctuations to the Client’s account and the Client undertakes to pay for any such fluctuation on demand. The onus will be on the Client to check that there have been no changes in the Price prior to making full and final payment. However, once payment of the Price in full is received, the Price is guaranteed (subject to statutory increases such as VAT). However, airfares are subject to the price and conditions quoted by the airlines and cannot be guaranteed by the Company (PLEASE NOTE: This applies especially regarding airport taxes for the entire journey). Should the Client be a group booking and the group number deviate from the number required for the Booking, the Principal may reserve the right to re-cost the Price and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the Principal may cancelling the Booking and retain any payment made (The Company will be entitled to retain any service fees charged).
THIRD PARTY SERVICE PROVIDERS – The Company provides Clients with travel and/or other services either itself or acting as agents for Principals. The Company represents the Principal as agents only and accordingly accepts no liability for any loss, damage, injury, illness, harm or death which any Client may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by the Principal (which is often constituted by the ticket issued by the Principal), shall constitute the sole contract between the Principal and the Client and any right of recourse the Client may have, will be solely against the Principal. The Company will provide the identity and terms and conditions (or access thereto) of all the Principals relevant to the service being provided for the Client’s booking. It’s the Client’s responsibility to familiarise itself with such terms and conditions (‘the Principal’s Conditions’).
AIRLINE BOOKINGS – SEE ANNEXURE ‘A’
DESTINATION SELECTION: The Client acknowledges that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from brochures and/or the Internet. It also acknowledges that such brochures and/or the Internet have been compiled and are managed and up-dated by the Principal over which the Company has no control. Accordingly the Company cannot and does not guarantee that the itinerary and/or any destinations will comply in whole or in part with such brochure and/or the Internet. Any right of recourse in that regard will be against the Principal.
RESPONSIBILITY AND LIMITATION OF LIABILITY – The Proposed Travel Arrangements are made on the express condition that The Travel Agent, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage, accident, injury, illness, harm, trauma, death, delay or inconvenience to or additional expense incurred by any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, howsoever caused whether or not arising from any act, omission, default, or negligence on the part of the Company whatsoever, unless such claim is due to the negligence of the Company and such claim is lodged in writing with the Company within 30 (thirty) days after the end of the Booking – the burden of proof will be on the Client.. Such liability will be subject to a limitation of R25 000, 00 (Twenty Five Thousand Rand) per Client per Booking The Client indemnifies and holds harmless the Company, its employees and agents accordingly. The Company, its employees and agents shall further more not be liable for any indirect and/or consequential loss or damages whatsoever.
INSURANCE – It is strongly advised that all Clients take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment (Note that is not an exhaustive list). The Company will not be responsible or liable if the Client fails to take adequate insurance cover or at all. It shall not be obligatory upon the Company to effect insurance for the Client and all insurance arranged by the Client will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and the Company shall not be obliged to obtain separate cover for any risks so excluded. The Client must study any policy document issued by the insurer. It is a complex document, which must be read BEFORE YOU initiate your travel so that you can address any queries you may have to the insurer PRIOR to your departure.
Please note that various credit card companies offer limited levels of travel insurance, which the Company does not consider sufficient cover for international travel. Kindly check with the respective credit card companies in order to obtain the specific details of the cover.
TRAVEL DOCUMENTS – Documents (vouchers, itineraries etc) are only prepared and released on receipt of payment of the Price in full. Upon receipt of your travel documents, PLEASE CHECK that ALL the detail therein are correct.
PASSPORTS, VISAS & HEALTH – It is the entirely the Client’s sole duty to ensure that all passports and visas are current, valid, obtained on time, and will be valid for 6 (six) months after return to home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with the Company before travelling. The Company will endeavour to assist the Client but such assistance will be at the Company’s discretion and the Client acknowledges that in doing so, the Company is not assuming any obligation or liability and the Client indemnifies the Company against any consequences of non-compliance. It is the Client’s duty to familiarise him/herself with the inherent dangers of and mental and/or physical condition required for the Proposed Travel Arrangements. Please note that all visitors to South Africa and all clients who are travelling from South Africa to another country are required to have a minimum of 3 (three) blank pages in their passport excluding the front and back cover to enable the entry visa to be issued – However in each case a further enquiry should be addressed to the consulate or embassy of the relevant countries being visited. If there is insufficient space in the passport entry will be denied and the person is likely to be detained pending return to their country of origin. Please ensure that all passports are renewed. The Client must ensure that the details supplied to the Company mirror those details shown on their passport.
ABRIDGED BIRTH CERTIFICATES FOR CHILDREN – PLEASE CONSULT THE DEPARTMENT OF HOME AFFAIRS OR EMBASSY OR CONSULATE IN YOUR COUNTRY ABOUT THE LATEST REQUIREMENTS – BROADLY SPEAKING THE FOLLOWING IS REQUIRED WHEN A MINOR TRAVELS WITH HIS/HER PARENTS/GUARDIAN:
- The minor must have an unabridged birth certificates
- In the case of foreign countries that do not issue unabridged birth certificates, a letter to this effect issued by the competent authority of the foreign country should be produced.
- All documents must be original or copies certified as a true copy of the original by a Commissioner of Oaths or the equivalent commissioning authority should Commissioners of Oaths not be a practice in the country concerned.
- All documents not in English should be accompanied by a sworn translation issued by the competent authority in the country concerned.
Non South African passport holders may also be required to have re-entry documentation and it is entirely the Client’s duty to ensure that such documentation is in order before departure
MALARIA AND OTHER TROPICAL DISEASES: WARNING
Certain parts covered by your itinerary may include areas where there is a high-risk of malaria and other tropical diseases. The Company strongly recommends that the necessary precautions be taken in this regard and recommend that you check with your medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon your arrival in Africa or any other tropical or sub-tropical destination. If you have not done so prior to departure, it is imperative you do so upon your return.
CANCELLATION – In the event of Client cancelling the Booking, the Company reserves the right to charge a 10% cancellation fee with a minimum of R.350.00. The Company’s cancellation policy is that it will endeavour to recover all costs incurred from the Principals, subject to their terms and conditions, less the Company’s costs incurred for the Booking as it would have incurred commission and other costs in the initial sale. The net sum will be paid over to the Client on receipt of such funds from the Principals.
UNSCHEDULED EXTENSIONS (Read with Force Majeure below) – In the unlikely event of there being unscheduled extension to the final itinerary caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of the Travel Agent, its agents or the Principal, it is understood that expenses relating to these unscheduled extensions (hotel accommodation etc) will be for the Client’s account.
ITINERARY VARIATIONS & TRANSFERS – While every effort is made to keep to the final itinerary, Principals and/or the Company reserve the right to make changes for the Client’s convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary and this does not constitute any reason for a refund. It is the Client’s duty to check each amendment to the itinerary and also to sign the final one.
BREAKAWAYS – While it may be possible for the Client to break away from the itinerary at certain stops on the journey, it is understood that such breakaways will be for the Client’s account and in the Company’s sole discretion.
CONDUCT – The Client agrees that he/she will at all times comply with the Company’s or Principal’s requirements and instructions in regard to his/her conduct and he/she will not in any way constitute a hindrance to any other passenger or person on the tour, mode of conveyance, at any place of accommodation, entertainment or where meals and/or drinks are served. The Client indemnifies and holds harmless the Company Travel against damages suffered and/or costs incurred by the Company and/or any third party as a result of a breach of this clause.
SPECIAL REQUESTS – Clients who have special requests must specify such requests to the Company in the Enquiry or in response to the Estimate. Whilst the Company will use its best endeavours to accommodate such requests, it does not guarantee that it will always be able to do so.
AMENDMENTS – No amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by both the Client and a duly authorised representative of the Company.
REFUNDS & CANCELLATIONS – No refunds will be considered in any circumstances whatsoever by the Company. Refunds by the Principals will be subject to their terms and conditions. The Company is entitled to charge an administration fee for handling of refunds. Please note that if the client has paid in Rand according to a particular rate of exchange, that the refund will never be the same as it will depend on the rate of exchange when the refund is received, and that there is a difference between the buying and selling rates. The Company is not responsible to keep track of unused or partially unused tickets that are to be refunded or partially refunded or reused for future trips.
FORCE MAJEURE – If the Contract became impossible to perform by either party because of force majeure, acts of God, war, terrorism, government regulations, disaster, strikes, lock-out, civil disorder, operation of law, or other emergencies or any other circumstances beyond the control of either party, making it illegal or impossible to carry out the Booking, the Booking may be terminated for any one or more of such reasons by written notice from one party to the other provided that the reason for said termination is in effect prior to the departure date.
FOREIGN EXCHANGE REGULATION COMPLIANCE – This is the Client’s exclusive duty. This will apply especially when the Client instructs the Company to make and pay for travel arrangements on the Internet.
INTERNET BOOKINGS – If the Client requests or instructs the Company to do bookings via the Internet, the Client irrevocably authorises the Company to do the following on its behalf (1) make any selections of and for the Proposed Travel Arrangements (2) make payments and (3) accept booking conditions.
DRIVER’S LICENCE: Even if you have obtained an international driver’s licence, please take your national driver’s licence with you
LEGAL FEES – The Client will be liable for all legal fees on an attorney and own client scale in the event that the Company has to engage a lawyer to enforce any of its rights or otherwise.
CONFIDENTIALITY – Subject to statutory constraints or compliance with an order of court, the Company undertakes to deal with all Client information of a personal nature on a strictly confidential basis.
DISPUTE – RESOLUTION Any and all dispute arising out of or in connection with the Conditions including any question regarding its existence, validity or termination, shall be dealt with as follows:
- Firstly the parties will meet within 5 (five) working days of the dispute arising in an attempt to resolve the mater amicably. Failing such amicable resolution of the dispute within 5 (five) days of their meeting, they will attempt to resolve the matter by mediation – the mediator will be an independent third party mutually agreed upon and, failing such mutual agreement, a party appointed as a mediator by the Arbitration Foundation of South Africa (‘AFSA’), which mediator must be appointed within 5 (five) days of their failing to resolve the matter amicably and the mediation itself must take place with a further 5 (five) days from the date the mediator is appointed Failing such amicable resolution of the dispute by the intervention of a mediator, the dispute must be referred to arbitration in Johannesburg within two (two) days of the failure to resolve the dispute by the intervention of a mediator, which referral must be delivered in writing to and be conducted in terms of the rules of AFSA for the time being in force which rules are deemed to be incorporated by reference into this clause. The tribunal shall consist of one (1) arbitrator to be appointed pursuant to the AFSA Rules. The arbitrator’s decision shall be final and binding upon the parties and shall provide the sole and exclusive remedies of the parties. All judgment upon the award so rendered may be entered in any court having jurisdiction or application may be made to such court for a judicial acceptance of the award or orders of enforcement. The commencement of any arbitration proceedings under this Clause shall in no way affect the continual performance of the obligations relates to the subject matter of such proceedings. All arbitration proceedings shall be in the English Language.
- Notwithstanding the provisions of this clause, either party may bring an urgent application to any court that has jurisdiction if circumstances arise that merit such an application
COMPLAINTS – SEE THE COMPANY’S WEBSITE
Any complaints must be reported via ‘Contact us’ on the Company’s website and it will be dealt with promptly. If it is urgent, please call the Company of the number provided with your travel documents.
FOREIGN EXCHANGE REGULATION COMPLIANCE – This is the Client’s exclusive duty. This will apply especially when the Client instructs the Company to make and pay for travel arrangements on the Internet. It is the responsibility of each individual Client to ensure that he/she does not exceed the R1 (one) million per calendar year (Please note this amount is stipulated by the SA Reserve Bank as at January 2015 and may be adjusted from time to time – it is the Client’s duty when booking to check with its foreign exchange provider). Individual’s Single Discretionary Allowance. It is imperative that the Clients are able to show any customs official that they purchased the foreign exchange they are carrying, failing which it may be confiscated.
LAW & JURISDICTION – South African law and the jurisdiction of South African courts will govern the relationship between the Client and the Company. The Company shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.
ENTIRE CONTRACT – The Conditions and any annexures hereto constitute the entire terms of the relationship between the parties. There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever (whether verbal, written or electronic) regulating the relationship and the Client acknowledges that he/she has not relied on any matter or thing stated on behalf of the Company or otherwise that is not included herein.
T&C APPLICABLE TO AIRLINE TICKETS
Air Tickets / E-Tickets (collectively referred to as ‘tickets’)
Both the Company and Suppliers are required to issue tickets within a specified time stipulated by the airline/s so as to avoid outright cancellation of the flight bookings by the airlines. At the time of making the flight bookings, the Company’s consultant will advise the clients of the dead-line stipulated by the airline to issue the tickets so as to avoid cancellation of the bookings. The onus is up to the client/s to make payment timeously so that the tickets can be issued by the stipulated date.
- At time of confirming the flight bookings, the Travel Consultant will also advise the client/s of the rules pertaining to the air fare including cancellation fees, amendment fees etc.
- All tickets / air fares are subject to the airline’s terms and conditions.
- Some air fares carry 100% cancellation fees.
- Seat and meal requests cannot be guaranteed.
- Airfares are subject to the price and conditions quoted by the airlines and cannot be guaranteed by the Company and this applies especially regarding airport taxes for the entire journey.
- A professional service fee will be charged by the Company for all air tickets issued, reissued and revalidated.
- The client must be ready to show his/her identity document on check-in (note: some airlines will not accept driver’s licenses as forms of identification) as well as the credit card used for the booking. This will apply for all members of the travelling party including minor children.
- All tickets must be used in the exact sequence in which the flight coupons have been issued as otherwise the tickets for the entire journey become null and void as tickets may not be used out of the original sequence. This also applies to the non-use of any one coupon.
- Some airlines may require you to provide the credit card with which payment was effected.
Whilst many airlines state that it is no longer mandatory to reconfirm flights, the Company does however remind clients that it is advisable to reconfirm their onward / return flight reservations on arrival at each destination or at least 72 hours prior to departure. Failure to do so may result in the automatic cancellation of the flight bookings by the airline. It is advisable also to check departure / arrival times and terminals of departure as these are subject to change. This applies to domestic connecting flights as well.
Many airlines are now recommending the use of on-line check-in. This can be done up to 24 hours prior to departure but it varies from airline to airline. It is advisable to check on-line with the airline directly. On-line check-in will allow a reduced airport check-in time, and will allow the client to reconfirm his/her assigned seat, and if a seat has not been assigned (depending on the airline), it will allow pre-assignment of seat.
The Company can if requested to do so in writing (e-mail will suffice) by the Client, arrange for the Client to be checked-in on-line but the Company does so subject to the following conditions:
- The Company does so as the agent of the Client subject to the Company T&C and the terms and conditions of the airline concerned
- All information supplied by the Client to be checked-in must be accurate and as reflected on their passports or identity documents, as the case may be
- The selection of seating will be in the exclusive discretion of the Company unless specific seating has been requested in writing (but see ‘Special Requests’);
- However the Company cannot guarantee that any specified seating will be secured and the final allocation of seating in the final resort is entirely in the discretion of the airline
- Accordingly the Client will have no claim whatsoever against the Company if the requested seats or seating configuration is not allocated by the airline
- It remains the exclusive duty of the Client to:
- monitor and re-confirm flight times and to arrive at the airport timeously;
- advise the airline if they are delayed or will not be flying (if the Company has been tasked with the return on-line check-in, they must also be advised and the failure to do so will release the Company from any liability whatsoever)
- ensure that any check-in and carry-on/hand luggage comply with the terms and conditions of the airline concerned
The Client further accepts that the Company will raise a professional fee for undertaking to carry out this service on behalf of the Client. Please refer to our list of professional fees which are available on request. The fee is payable prior to departure of first flight and is non refundable.
The Company is not responsible for overbooking by airlines resulting in the Client/s being denied boarding.
In the case of denied boarding it is the airline’s responsibility to re-route / re-book the Client/s on alternative flights, and if required to provide the Client/s with compensation. The new flight arrangements should be made by the Client/s directly with the airline at the time of check-in.
Airline delays / Airline cancelled flights
The Company is not responsible for delays in departure or landing and/or cancelled flights caused by airlines either in South Africa or elsewhere, whether due to adverse weather conditions, or due to technical reasons or other reasons. If these delays should occur, it will be the airline’s responsibility to deal with it in terms of applicable consumer laws, and its terms and conditions, and it will be the airline’s responsibility to re-route/re-book the Client/s on alternative flights (if possible), and/or to provide the Client/s with compensation, and/or accommodation etc., if these fall within the Client/s’ rights as per the airlines’ terms and conditions, and/or cost of air ticket/s purchased by the Client/s. The new flight arrangements should be made by the Client/s directly with the airline/s, and any claims arising from inconvenience caused by the airline/s to the Client/s due to the delay of and/or cancelled flight/s etc. should be made by the Client/s directly with the airline/s. If the Client/s require/s the Company to act on his/her behalf in is/her claim, then this will be undertaken by the Company without prejudice and a fee will be charged and this will be determined and advised to the Client/s at the time of initiating representation.
The company is not responsible if a Client misses a flight/s and/or connection/s due to inter alia tardy check-in, non-timeous boarding of flight by the Client, misinterpretations of flight announcement by the Client or lack of announcement by the airline etc. in South Africa or elsewhere. It is the full responsibility of the Client to ensure that he/she checks in for the flight/connecting flight on time, and that he/she reports to the boarding gate on time and as per instructions on the boarding pass. In case of missed flight due to inter alia late check-in or late reporting at the boarding gate, the Company will endeavour to assist the Client with further flight arrangements, however a charge will be raised for this assistance, and this will be advised to the Client at the time and will be dependant on the amount of time it will take the travel consultant to render the assistance. After hours fees will apply. The charges will apply whether the consultant is successful in assisting the Client or not with a suitable alternative to the missed flight/connection. Please NOTE that in most airport lounges no boarding announcements are made and the latter may be limited to an electronic display
Passenger (Client) No-Show
Please be advised that in case of “no-show” i.e. failure to travel without cancelling your flight booking well in advance of time/date of travel, there may be no refund due on your air ticket, nor may any changes be allowed (rebooking of flights) for future travel on the same ticket. Each case will depend on the rules and regulations of the airline in question.
Pre-assigned seats cannot be guaranteed due to inter-alia aircraft configuration changes, schedule changes etc., and are always subject to the airline’s discretion. In some cases seats can only be pre-booked on-line and each airline has its own rules regarding the time limit placed on pre-booking of pre-assigned seats. In other cases the pre-assigned seats can only be held once reconfirmation of the booking takes place on-line, and in specific time frames determined by the airline. It is therefore solely the Client’s responsibility to ensure that he/she has checked on the web-site of the relevant airline for further information in this regard and has followed the correct procedure.
Similarly advice to the Client regarding the seat can only be provided by the Company’s consultant based on the information currently available e.g. recline of seat, leg-room space etc.
Lost / mislaid baggage
Clients should ensure that all baggage is securely locked or wrapped, labelled with name, address and contact details and that no valuables are contained in their check-in luggage.
In the case of baggage delay or loss of baggage, the claim should be made directly with the airline at the airport immediately upon arrival on discovering that baggage is missing or that the baggage has been tampered with.
The claim number should be used each time an enquiry is made by the Client with the airline with regards the delayed, missing or tampered baggage and with regards to any potential monetary claims that could arise.
If the loss or damage is discovered after the Client has left the airport, the airline should be contacted as soon as possible and the claim made directly with the airline official, although the airline may not entertain the claim.
If the Company is asked to assist with the follow up with the claim, the Company shall do so without prejudice, and a professional fee will be charged which will be advised at the time of initiating the assistance.
Names and Surnames
It is an IATA (International Air Transport Association) requirement that all air tickets should reflect the full first name, initials and surname of the client, and these should be spelt in the exact same way as the first name, initials and surname on the passports or identity documents. The onus is on the Client to check that the first names and surnames appearing on the Company’s confirmation form are correct, and must be checked prior to air tickets being issued. Once the air tickets have been issued, no changes can be made and in case of incorrect name and/or surname the tickets will have to be refunded and new tickets issued. Refunded tickets are all subject to penalties for cancellation and the Company’s administration fee/s.
Frequent Flyer Miles
Whilst every effort will be made by the Company to ensure that the relevant frequent flyer membership numbers appear in the flight booking reservation, the responsibility to ensure that miles are updated or credited to the frequent flyer membership / loyalty program lies with the client. The membership number / card should be displayed and checked by the Client at check-in, and all boarding passes should be retained as proof of travel. The Airlines cannot update or credit missing miles on the loyalty programs unless the original boarding passes are provided by the client. A professional fee is charged by the Company if the Company is requested by its Clients to submit boarding passes to the airline/s in order to update or credit the frequent flyer membership.
An administration fee will be charged by The Company when applying for any refunds that may be due to the Client by the Supplier. The non refundable administration fee amount will be advised to the Client by the Company’s Travel consultant at the time of application for refund. The Company does not guarantee under any circumstances that any request for a refund will be successful.
Please note: Each Airline and other Suppliers apply different validity periods to air tickets, tour vouchers, travel documents etc.
Refunds of these air tickets and travel documents etc. may only be processed within their validity period.
Please further note that the professional fee originally charged for the service e.g. issuance of air ticket, booking of tour, booking of hotel accommodation etc. is NON REFUNDABLE even if the service document is submitted to the Company for refund.
The Company cannot be held responsible if any Client is refused boarding of any aircraft. Any expenses incurred or consequence of with regard to refused boarding will be borne solely by the Client. Please note that this may occur even if the passenger has a valid visa
Refund of air ticket due to Refused Entry / Refused Boarding / Cancellation of air booking due to Security Reasons / Refused Visa
Whilst the Company will assist the client to obtain any refund on unused ticket/s which may be due to the client, the refund amount (if any) will be subject to the terms and conditions of the airline concerned and to a professional fee which will be charged by the Company. Furthermore there is no guarantee that the application for a refund will be successful even in the case of refused entry in a country, refused boarding on an aircraft, cancellation of an air booking resulting in refused entry into a country due to security reasons or a refused visa.
Unused tickets/flight coupons
It is the responsibility of the client/s to apply to the Company for refund of their unused tickets, or partially used tickets prior to their expiry